Grizzly Bear Surf
Privacy Policy
Last updated: July 2026
Grizzly Bear Surf ("we", "us", "our") is a surf apparel brand based in Brisbane, Australia. This policy explains what personal information we collect when you visit or make a purchase from grizzlybearsurf.com, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We collect information you provide directly and information collected automatically as you use the site:
- Order & contact details — your name, email address, shipping address, and order contents when you make a purchase or contact us.
- Payment information — card payments are processed securely by Stripe. We do not store your full card details on our servers.
- Usage & device data — pages viewed, approximate location, browser and device type, collected via cookies and analytics (only where you have given consent).
How We Use Your Information
- To process, fulfil and deliver your orders, and send order confirmations and shipping updates.
- To respond to your enquiries and provide customer support.
- To operate, maintain and improve the website and our product range.
- To detect and prevent fraud, and to meet our legal and tax obligations.
Cookies & Analytics
We use cookies to make the site work (for example, remembering the contents of your cart) and, where you consent, to understand how visitors use the site through Google Analytics. You can accept or decline analytics cookies using the banner shown on your first visit, and you can change your mind at any time by clearing your browser's site data. Declining analytics cookies does not affect your ability to shop.
Third-Party Services
We share the minimum information necessary with trusted providers who help us run the store:
- Stripe — payment processing.
- Printify — printing and fulfilment of your order.
- Resend — sending order and shipping emails.
- Google Analytics — website usage analytics (only with your consent).
These providers process your information under their own privacy terms. We never sell your personal information.
Data Security & Retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Payment data is handled by Stripe over encrypted connections. We keep order records for as long as necessary to fulfil orders, provide support, and comply with our legal and tax obligations, after which they are securely deleted or de-identified.
Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or request its deletion where we are not required to retain it. To make a request, contact us at the email below and we will respond within a reasonable timeframe.
Children's Privacy
Our store is not directed at children under 16, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Questions about your privacy?
Contact us any time and we'll be happy to help.
hello@grizzlybearsurf.com